Privacy Policy

1. Introduction

Welcome to Benaiah Website Services ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

As a company dedicated to accessibility for the Deaf and Deaf-Friendly business community, we understand the importance of clear communication and transparency in all aspects of our operations, including how we handle your data.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request a quote or consultation
• Subscribe to our newsletter or updates
• Contact us via email or video call
• Engage with our services

This information may include:

• Name and contact information (email, phone number, mailing address)
• Business name and information
• Communication preferences (email, text, video relay)
• Project requirements and specifications
• Payment information (processed securely through third-party payment processors)
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and general location information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Device type and screen reader usage (for accessibility optimization)

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings (e.g., theme selection, accessibility preferences)

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our web development and design services
• Communication: To respond to your inquiries, provide customer support, and send project updates
• Project Management: To understand your needs and deliver customized accessible websites
• Business Operations: To process payments, maintain records, and manage contracts
• Marketing: To send newsletters, updates, and promotional materials (with your consent)
• Website Improvement: To analyze usage patterns and optimize accessibility features
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud, unauthorized access, and other security issues

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email delivery services
• Analytics and website optimization
• Customer relationship management

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights or property
• Prevention of fraud or security threats
• Protection of personal safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and the choices you may have.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection
• Secure backup systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• The nature of the information
• Legal and regulatory requirements
• Business and operational needs
• Your consent and preferences

When information is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Correction

You have the right to access and update your personal information. You can request a copy of the information we hold about you.

7.2 Deletion

You can request deletion of your personal information, subject to legal and contractual obligations.

7.3 Opt-Out

You can opt out of marketing communications at any time by:

• Clicking "unsubscribe" in emails
• Contacting us directly
• Updating your communication preferences

7.4 Data Portability

You can request a copy of your data in a structured, machine-readable format.

7.5 Restrict Processing

You can request that we limit how we use your information in certain circumstances.

7.6 Object to Processing

You can object to our processing of your information for direct marketing or other purposes.

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

9. Accessibility Commitment

We are committed to ensuring that our Privacy Policy and all communications are accessible to everyone, including members of the Deaf community. We provide:

• Clear, plain language explanations
• WCAG 2.1 Level AAA compliant formatting
• Alternative formats upon request (video in ASL, large print, etc.)
• Multiple communication channels (email, text, video relay, in-person ASL interpretation)

If you need this Privacy Policy in an alternative format, please contact us.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending you an email notification (for significant changes)

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We take your privacy seriously and will address your inquiries promptly and professionally. Communication is available in multiple formats to ensure accessibility for all.

14. Your Privacy Rights by Region

14.1 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to deletion of personal information
• Right to non-discrimination for exercising your privacy rights

14.2 European Residents (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including those listed in Section 7 above.

14.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate. If you have questions about your specific privacy rights, please contact us.

15. Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.